Updated: 15th February 2023

Our website address is: www.sancell.com.au


Purpose of the Privacy Policy is to provide for responsible collection and handling of personal information at Sancell Pty Ltd (Hereafter “Sancell”) and inform interested personnel on the collection, storage, and use of personal data. This policy outlines Sancell’s ongoing obligations to respecting how personal information is managed.


Policy applies to relevant parties to Sancell Business.


Sancell has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure, and dispose of personal information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au


What is personal information and why does Sancell collect it?

Personal information is information or opinions that identify an individual. Examples of personal information Sancell collects include names, addresses, email addresses, phone, tax file numbers, and ABN numbers, etc.

This personal information is obtained in many ways including by telephone and email, via our website www.sancell.com.au, from your website, from media and publications, from other publicly available sources, from third parties, etc.

Sancell collects personal information for the primary purposes of providing our services, providing information to our clients, and marketing. Personal information may also use for secondary purposes closely related to the primary purpose, in circumstances where it would be reasonably expected of such use or disclosure.

Individuals may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When Sancell collects personal information, Sancell will, where appropriate and where possible, explain why the information is being collected and how it is planned to be used.

Sensitive Information

Sensitive information will be used by Sancell only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With individual’s consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, Sancell will collect the individual’s personal information from the person themselves. However, in some circumstances, information may be provided by third parties. In such a case we will take reasonable steps to ensure that individuals are made aware of the information provided to Sancell by the third party.

Disclosure of Personal Information

An Individuals personal information may be disclosed in circumstances such as:

  • Third parties where the individual consents to the use or disclosure
  • Where required or authorised by law.

Security of Personal Information

An individual’s personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When an individual’s personal information is no longer needed for the purpose for which it was obtained, Sancell will take reasonable steps to destroy or permanently de-identify the individual’s personal information. However, most of the personal information is or will be stored in client files which is kept by Sancell for a minimum of 7 years – as required by law.

Access to Personal Information

Individuals may access their own personal information that is held by Sancell to update and/or correct it when necessary, this is subject to certain exceptions. If an individual wishes to access their personal information, a written request must be made and recorded.

In order to protect personal information, identification may be requested before releasing information.

Maintaining the Quality of Personal Information

It is important to Sancell that an individual’s personal information is up to date. The appropriate steps will be taken to make sure that the individual’s personal information is accurate, complete, and up to date. If an individual finds that the information on file is not up to date or is inaccurate, please advise the appropriate personnel as soon as practicable to allow records to be updated and ensure the continuation of quality services provided by Sancell.

Policy Updates

This Policy may change from time to time and is available on Sancell’s website.

Privacy Policy Complaints and Enquiries

If any queries or complaints are to be raised about this Privacy Policy, please contact Sancell at:

25-31 Colemans Road, Carrum Downs, VIC 3201


Telephone: 1800 624 900